Kebijakan Privasi

Informasi yang Kami Kumpulkan

We collect information in the following ways:

Informasi yang Anda berikan langsung

• Name, email address, phone number, and company name when you submit a contact or enquiry form
• Project details, budget range, and service interests shared in consultation requests
• Communications via email, WhatsApp, or other channels

Informasi yang dikumpulkan secara otomatis

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

We do not collect sensitive personal information such as financial data, national identification numbers, or health information unless explicitly required for a specific service and with your clear consent.

Penggunaan Informasi Anda

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send project updates, invoices, and related business communications
• To improve our website, services, and user experience
• To analyse traffic patterns and optimise our digital presence
• To send occasional service announcements or relevant updates (you may opt out at any time)
• To comply with legal obligations and enforce our Terms & Conditions

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Berbagi Data

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who assist us in operating our website and delivering services:

• Pengiriman email: Gmail (Google Workspace) for sending transactional emails
• Analitik: Google Analytics 4 (Google) untuk pengukuran trafik dan penggunaan secara agregat
• Periklanan & pengukuran: Meta Pixel (Meta Platforms) untuk mengukur performa iklan kami
• Database: MongoDB Atlas for storing enquiry and project data
• Hosting: Amazon Web Services (AWS) untuk infrastruktur situs web

All third-party providers are contractually bound to handle your data securely and only for the purposes specified by Axtri. We may also disclose information when required by law, court order, or to protect the rights, property, or safety of Axtri, our clients, or the public.

Keamanan Data

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and our servers
• Access controls and authentication for internal systems
• Regular security reviews and dependency updates
• Secure, encrypted storage of all personal data

Jika mencurigai pelanggaran keamanan, segera hubungi kami di hello@axtrisoftware.com.

Cookie

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. The types of cookies we use include:

• Cookie esensial: Required for the website to function correctly (e.g., session management)
• Cookie analitik: Disetel oleh Google Analytics 4 (_ga) untuk mengukur cara pengunjung menggunakan situs kami
• Cookie periklanan: Disetel oleh Meta Pixel (_fbp, _fbc) untuk mengukur performa iklan. Ini adalah cookie periklanan dan melibatkan pelacakan lintas situs oleh Meta.
• Cookie preferensi: Store your language and locale preferences

Anda dapat mengontrol atau menonaktifkan cookie melalui pengaturan peramban, dan dapat menolak Google Analytics melalui add-on peramban dari Google. Perlu diketahui bahwa menonaktifkan cookie tertentu dapat memengaruhi fungsi situs kami.

Hak Anda

Depending on your location, you may have the following rights regarding your personal data:

• Hak akses: Request a copy of the personal data we hold about you
• Hak rektifikasi: Request correction of inaccurate or incomplete data
• Hak penghapusan: Request deletion of your personal data ("right to be forgotten")
• Hak pembatasan pemrosesan: Request that we limit how we use your data
• Hak portabilitas data: Receive your data in a structured, machine-readable format
• Hak keberatan: Object to processing of your data for marketing purposes
• Hak menarik persetujuan: Withdraw consent at any time where processing is based on consent

Untuk menggunakan hak Anda, hubungi kami di hello@axtrisoftware.com. Kami akan merespons dalam 30 hari.

Retensi Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law:

• Enquiry and contact form data: retained for 2 years from the date of submission
• Project-related data for active clients: retained for the duration of the project plus 3 years
• Analytics data: aggregated and anonymised; individual session data retained for up to 90 days

When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data by contacting us.

Transfer Data Internasional

Axtri Software Services is based in India. If you access our website from outside India, please be aware that your information may be transferred to, stored, and processed in India or in countries where our third-party service providers operate.

Kami memastikan setiap transfer tersebut mematuhi undang-undang perlindungan data yang berlaku dan bahwa perlindungan yang memadai telah diterapkan, termasuk perlindungan kontraktual dengan penyedia layanan (seperti Google, Meta, Amazon Web Services, dan MongoDB) yang berpartisipasi dalam kerangka transfer data yang diakui.

Privasi Anak

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

Perubahan Kebijakan

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

For material changes, we will make reasonable efforts to notify you — for example, by posting a notice on our website or contacting you directly if you are an active client.

Informasi Kontak

Untuk pertanyaan tentang Kebijakan Privasi ini:

Axtri Software Services
Email: hello@axtrisoftware.com
Situs web: https://axtrisoftware.com

Kami berkomitmen menyelesaikan masalah privasi dengan cepat dan transparan.