Privacy Policy

Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, email address, phone number, and company name when you submit a contact or enquiry form
• Project details, budget range, and service interests shared in consultation requests
• Communications via email, WhatsApp, or other channels

Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

We do not collect sensitive personal information such as financial data, national identification numbers, or health information unless explicitly required for a specific service and with your clear consent.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send project updates, invoices, and related business communications
• To improve our website, services, and user experience
• To analyse traffic patterns and optimise our digital presence
• To send occasional service announcements or relevant updates (you may opt out at any time)
• To comply with legal obligations and enforce our Terms & Conditions

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who assist us in operating our website and delivering services:

• Email delivery: Gmail (Google Workspace) for sending transactional emails
• Analytics: Vercel Analytics for website performance monitoring
• Database: MongoDB Atlas for storing enquiry and project data
• Hosting: Vercel for website infrastructure

All third-party providers are contractually bound to handle your data securely and only for the purposes specified by Axtri. We may also disclose information when required by law, court order, or to protect the rights, property, or safety of Axtri, our clients, or the public.

Data Security

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and our servers
• Access controls and authentication for internal systems
• Regular security reviews and dependency updates
• Secure, encrypted storage of all personal data

While we take all reasonable steps to protect your information, no method of transmission over the Internet is 100% secure. If you suspect a security breach involving your data, please contact us immediately at hello@axtri.in.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. The types of cookies we use include:

• Essential cookies: Required for the website to function correctly (e.g., session management)
• Analytics cookies: Used by Vercel Analytics to collect anonymous usage data that helps us improve our site
• Preference cookies: Store your language and locale preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We do not use cookies for advertising or cross-site tracking purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing of your data for marketing purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@axtri.in. We will respond within 30 days. We may need to verify your identity before processing your request.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law:

• Enquiry and contact form data: retained for 2 years from the date of submission
• Project-related data for active clients: retained for the duration of the project plus 3 years
• Analytics data: aggregated and anonymised; individual session data retained for up to 90 days

When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data by contacting us.

International Data Transfers

Axtri Software Services is based in India. If you access our website from outside India, please be aware that your information may be transferred to, stored, and processed in India or in countries where our third-party service providers operate.

We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place, including contractual protections with service providers (such as Google and MongoDB) who participate in recognised data transfer frameworks.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

For material changes, we will make reasonable efforts to notify you — for example, by posting a notice on our website or contacting you directly if you are an active client.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

Axtri Software Services
Email: hello@axtri.in
Website: https://axtrisoftware.com

We are committed to resolving any privacy-related concerns promptly and transparently.